FAQS

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can place an order as a guest. However, having an account offers these benefits:

· Faster checkout process

· Easy access to your order status and history

· Receive updates on new arrivals and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as PayPal payments.

3. HOW SECURE IS MY ONLINE ORDER?

All your credit card information is entered on a SSL-secure webpage. Your data is encrypted and sent directly to our payment processor for authorization. We do not store your credit card information on our servers.

4. ARE THERE ANY EXCHANGE RATES?

All prices and transactions are in US Dollars. If your credit card uses another currency, your bank will convert the amount based on the exchange rate on the day the transaction is processed.

5. HOW DO I SET MY SHIPPING ADDRESS?

Our site and services require you to input all shipping information in English characters, including punctuation. If your address contains non-English letters, please replace them with the closest English equivalents. For example, replace “？” with “c”.

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Once an order is processed or shipped, the shipping address cannot be changed. Please ensure you provide your residential address instead of a vacation address, as customs delays at the destination may occur.

7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?

Shipping times depend on the option you select at checkout. After your order ships, we will email you the tracking number and tracking website. Please note we are not responsible for delays caused by customs in your country.

8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

If any items are missing, please contact us immediately at youdsavf@outlook.com.

IF YOU HAVE ANY OTHER QUESTIONS, PLEASE CONTACT US DIRECTLY AT EMAIL: youdsavf@outlook.com